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Create refund

POST https://{domainname}/v1/{merchantId}/payments/{paymentId}/refund

Payments

The payments REST services allow you to initiate a payment, retrieve the payment details or perform specific actions like refunding or requesting capture of a payment. A payment is identified by its paymentId. Some payment products allow a two step approach allowing you to control when the authorization takes place separate from when the funds are actually captured.

Request

You can refund any transaction by just calling this API. The system will automatically select the most appropriate means to refund the transaction based on the payment product that was used for the payment and the currency and the country of the refund request.

Create refund supports idempotent requests

Depending on the payment product of the payment you will need to supply refund specific details on where the money should be refunded to or not. You always have the option to refund just a portion of the payment amount. It is also possible to submit multiple refund requests on one payment as long as the total amount to be refunded does not exceed the total amount that was paid.

PayloadRefundRequest

Properties
Property Type Required Details
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Description

Object containing amount and ISO currency code attributes
  • SDK Object type
    AmountOfMoney
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Description

Amount in cents and always having 2 decimals
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Description

Three-letter ISO currency code representing the currency for the amount
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Description

Object containing the specific input details for a bank refund
  • SDK Object type
    BankRefundMethodSpecificInput
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Description

Object that holds the Basic Bank Account Number (BBAN) data
  • SDK Object type
    BankAccountBbanRefund
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

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Description

Name of the account holder
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Description

Bank account number
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Description

City of the bank to refund to
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Description

Bank code
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Description

Name of the bank
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Description

Branch code
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Description

Bank check digit
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Description

ISO 3166-1 alpha-2 country code of the country where the bank account is held
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Description

Every Russian has three names: a first name, a patronymic, and a surname. The second name is a patronymic. Russian patronymic is a name derived from the father's first name by adding -ович/-евич (son of) for male, or -овна/-евна (daughter of) for females.
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Description

The BIC is the Business Identifier Code, also known as SWIFT or Bank Identifier code. It is a code with an internationally agreed format to Identify a specific bank. The BIC contains 8 or 11 positions: the first 4 contain the bank code, followed by the country code and location code.
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Description

Object that holds the International Bank Account Number (IBAN) data
  • SDK Object type
    BankAccountIban
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Name in which the account is held.
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Description

The IBAN is the International Bank Account Number. It is an internationally agreed format for the BBAN and includes the ISO country code and two check digits.
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Description

ISO 3166-1 alpha-2 country code of the country where money will be refunded to
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Description

Object containing the details of the customer
  • SDK Object type
    RefundCustomer
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Description

Object containing address details
  • SDK Object type
    AddressPersonal
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Description

Additional address information
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Description

City
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Description

ISO 3166-1 alpha-2 country code
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Description

House number
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Description

Object that holds the name elements
  • SDK Object type
    PersonalName
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Description

Given name(s) or first name(s) of the customer. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
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Description

Surname(s) or last name(s) of the customer. The surname is truncated after 25 characters, with the limit being applied after surnamePrefix is prepended, for payments, refunds or payouts that are processed by the WL Online Payment Acceptance platform The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
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Description

Middle name - In between first name and surname - of the customer. The '+' character is not allowed in this property for transactions that are processed by TechProcess Payment Platform.
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Description

Title of customer
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Description

Full name of the state or province
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Description

ISO 3166-2 alpha-3 state code
Notes:
  • The maximum length for 3-D Secure version 2 is AN3 for payments that are processed by the GlobalCollect platform
  • The maximum length for paymentProductId 1503 (Boleto) is AN2 for payments that are processed by the GlobalCollect platform
  • The maximum length is 3 for payments that are processed by the WL Online Payment Acceptance platform
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Description

Streetname
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Description

Zip code
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Description

Object containing company information
  • SDK Object type
    CompanyInformation
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Description

Name of company, as a customer
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Description

Local VAT number of the company
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Description

Object containing contact details like email address and phone number
  • SDK Object type
    ContactDetailsBase
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Description

Email address of the customer
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Description

Preference for the type of email message markup
  • plain-text
  • html
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Description

The fiscal registration number of the customer or the tax registration number of the company in case of a business customer. Please find below specifics per country:
  • Argentina - Consumer (DNI) with a length of 7 or 8 digits
  • Argentina - Company (CUIT) with a length of 11 digits
  • Brazil - Consumer (CPF) with a length of 11 digits
  • Brazil - Company (CNPJ) with a length of 14 digits
  • Chile - Consumer (RUT) with a length of 9 digits
  • Colombia - Consumer (NIT) with a length of 8, 9 or 10 digits
  • Denmark - Consumer (CPR-nummer or personnummer) with a length of 10 digits
  • Dominican Republic - Consumer (RNC) with a length of 11 digits
  • Finland - Consumer (Finnish: henkilötunnus (abbreviated as HETU)) with a length of 11 characters
  • India - Consumer (PAN) with a length of 10 characters
  • Mexico - Consumer (RFC) with a length of 13 digits
  • Mexico - Company (RFC) with a length of 12 digits
  • Norway - Consumer (fødselsnummer) with a length of 11 digits
  • Peru - Consumer (RUC) with a length of 11 digits
  • Sweden - Consumer (personnummer) with a length of 10 or 12 digits
  • Uruguay - Consumer (CI) with a length of 8 digits
  • Uruguay - Consumer (NIE) with a length of 9 digits
  • Uruguay - Company (RUT) with a length of 12 digits
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Description

Refund date
Format: YYYYMMDD
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Description

Object that holds all reference properties that are linked to this refund
  • SDK Object type
    RefundReferences
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Description

Note that the maximum length of this field for transactions processed on the GlobalCollect platform is 30.
Your unique reference of the transaction that is also returned in our report files. This is almost always used for your reconciliation of our report files.

Request example

SDK: .NET

This scenario you will probably use the most

  • AmountOfMoney amountOfMoney = new AmountOfMoney();
    amountOfMoney.Amount = 1L;
    amountOfMoney.CurrencyCode = "EUR";
    
    BankAccountIban bankAccountIban = new BankAccountIban();
    bankAccountIban.Iban = "NL53INGB0000000036";
    
    BankRefundMethodSpecificInput bankRefundMethodSpecificInput = new BankRefundMethodSpecificInput();
    bankRefundMethodSpecificInput.BankAccountIban = bankAccountIban;
    
    PersonalName name = new PersonalName();
    name.Surname = "Coyote";
    
    AddressPersonal address = new AddressPersonal();
    address.CountryCode = "US";
    address.Name = name;
    
    ContactDetailsBase contactDetails = new ContactDetailsBase();
    contactDetails.EmailAddress = "wile.e.coyote@acmelabs.com";
    contactDetails.EmailMessageType = "html";
    
    RefundCustomer customer = new RefundCustomer();
    customer.Address = address;
    customer.ContactDetails = contactDetails;
    
    RefundReferences refundReferences = new RefundReferences();
    refundReferences.MerchantReference = "AcmeOrder0001";
    
    RefundRequest body = new RefundRequest();
    body.AmountOfMoney = amountOfMoney;
    body.BankRefundMethodSpecificInput = bankRefundMethodSpecificInput;
    body.Customer = customer;
    body.RefundDate = "20140306";
    body.RefundReferences = refundReferences;
    
    try
    {
        RefundResponse response = await client.Merchant("merchantId").Payments().Refund("paymentId", body);
    }
    catch (DeclinedRefundException e)
    {
        HandleDeclinedRefund(e.RefundResult);
    }
    catch (ApiException e)
    {
        HandleApiErrors(e.Errors);
    }
    

Responses

Please find below an overview of the possible responses.

Response 201 - CreatedRefundResponse

The refund was successfully created.

In the HTTP header the location is provided of the created refund object so you can easily query its status, by simply performing a GET on the URI provided in this header.

Properties
Property Type Required Details
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Description

Our unique refund transaction identifier
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Description

Information of the refund resource such as amount, currency, nature of the refund.
  • SDK Object type
    RefundOutput
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Description

Object containing amount and ISO currency code attributes
  • SDK Object type
    AmountOfMoney
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Description

Amount in cents and always having 2 decimals
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Description

Three-letter ISO currency code representing the currency for the amount
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Description

Amount paid
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Description

Object containing specific bank refund details
  • SDK Object type
    RefundBankMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
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Description

Total paid amount (in cents and always with 2 decimals)
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Description

Total refunded amount (in cents and always with 2 decimals)
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Description

Object containing specific card refund details
  • SDK Object type
    RefundCardMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Card Authorization code as returned by the acquirer
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Description

Object containing card details
  • SDK Object type
    CardEssentials
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Description

The complete credit/debit card number
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Description

The card holder's name on the card.
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Description

Expiry date of the card
Format: MMYY
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Description

Refund product identifier
Please see refund products for a full overview of possible values.
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Description

Total paid amount (in cents and always with 2 decimals)
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Description

Total refunded amount (in cents and always with 2 decimals)
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Description

Object containing specific cash refund details
  • SDK Object type
    RefundCashMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific e-invoice refund details
  • SDK Object type
    RefundEInvoiceMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific eWallet refund details
  • SDK Object type
    RefundEWalletMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

PayPal (payment product 840) specific details
  • SDK Object type
    RefundPaymentProduct840SpecificOutput
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Description

Object containing the PayPal account details
  • SDK Object type
    RefundPaymentProduct840CustomerAccount
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Description

Status of the PayPal account.
Possible values are:
  • verified - PayPal has verified the funding means for this account
  • unverified - PayPal has not verified the funding means for this account
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Description

Status of the customer's shipping address as registered by PayPal
Possible values are:
  • none - Status is unknown at PayPal
  • confirmed - The address has been confirmed
  • unconfirmed - The address has not been confirmed
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Description

The unique identifier of a PayPal account and will never change in the life cycle of a PayPal account
close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific mobile refund details
  • SDK Object type
    RefundMobileMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

The network that was used for the refund. The string that represents the network is identical to the strings that the payment product vendors use in their documentation. For instance: "Visa" for Apple Pay, and "VISA" for Google Pay.
close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
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Description

Total refunded amount (in cents and always with 2 decimals)
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Description

Payment method identifier used by the our payment engine with the following possible values:
  • bankRefund
  • bankTransfer
  • card
  • cash
  • directDebit
  • eInvoice
  • invoice
  • redirect
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Description

Object that holds all reference properties that are linked to this refund
  • SDK Object type
    PaymentReferences
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Description

Your order ID for this transaction that is also returned in our report files
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Description

Your unique reference of the transaction that is also returned in our report files. This is almost always used for your reconciliation of our report files.
close

Description

Payment Reference generated by WebCollect
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Description

Provides an additional means of reconciliation for Gateway merchants
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Description

Provides an additional means of reconciliation, this is the MerchantId used at the provider
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Description

Provides an additional means of reconciliation for Gateway merchants
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Description

When you did not supply a merchantReference for your payment, you need to fill this property with the reference of the original payment when you want to refund it
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Description

Current high-level status of the refund in a human-readable form. Possible values are:
  • CREATED - The transaction has been created. This is the initial state once a new refund is created.
  • PENDING_APPROVAL - The transaction is awaiting approval from you to proceed with the processing of the refund
  • REJECTED - The refund has been rejected
  • REFUND_REQUESTED - The transaction is in the queue to be refunded
  • CAPTURED - We have successfully refunded the customer and has received an online confirmation from the third party
  • REFUNDED - We have successfully refunded the customer
  • CANCELLED - You have cancelled the transaction

Please see Statuses for a full overview of possible values.
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Description

This object has the numeric representation of the current refund status, timestamp of last status change and performable action on the current refund resource.
In case of a rejected refund, detailed error information is listed.
  • SDK Object type
    OrderStatusOutput
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Description

Custom object contains the set of errors
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Description

Contains detailed information on one single error.
  • SDK Object type
    APIError
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Description

Category the error belongs to. The category should give an indication of the type of error you are dealing with. Possible values:
  • CONNECT_PLATFORM_ERROR - indicating that a functional error has occurred in the Connect platform.
  • PAYMENT_PLATFORM_ERROR - indicating that a functional error has occurred in the Payment platform.
  • IO_ERROR - indicating that a technical error has occurred within the Connect platform or between Connect and any of the payment platforms or third party systems.
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Description

Error code
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Description

HTTP status code for this error that can be used to determine the type of error
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Description

ID of the error. This is a short human-readable message that briefly describes the error.
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Description

Human-readable error message that is not meant to be relayed to customer as it might tip off people who are trying to commit fraud
close

Description

Returned only if the error relates to a value that was missing or incorrect.
Contains a location path to the value as a JSonata query.
Some common examples:
  • a.b selects the value of property b of root property a,
  • a[1] selects the first element of the array in root property a,
  • a[b='some value'] selects all elements of the array in root property a that have a property b with value 'some value'.
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Description

ID of the request that can be used for debugging purposes
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Description

Flag indicating if the payment can be cancelled
  • true
  • false
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Description

Flag indicating whether a rejected payment may be retried by the merchant without incurring a fee
  • true
  • false
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Description

This is the raw response returned by the acquirer. This property contains unprocessed data directly returned by the acquirer. It's recommended for data analysis only due to its dynamic nature, which may undergo future changes.
close
  • SDK Object type
    KeyValuePair
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Description

Name of the key or property
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Description

Value of the key or property
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Description

Highlevel status of the payment, payout or refund with the following possible values:
  • CREATED - The transaction has been created. This is the initial state once a new payment, payout or refund is created. This category groups the following statuses:
    • CREATED
  • PENDING_PAYMENT: The payment is waiting on customer action. This category groups the following statuses:
    • PENDING_PAYMENT
    • REDIRECTED
  • ACCOUNT_VERIFIED: The account has been verified. This category groups the following statuses:
    • ACCOUNT_VERIFIED
  • PENDING_MERCHANT: The transaction is awaiting approval to proceed with the payment, payout or refund. This category groups the following statuses:
    • PENDING_APPROVAL
    • PENDING_COMPLETION
    • PENDING_CAPTURE
    • PENDING_FRAUD_APPROVAL
  • PENDING_CONNECT_OR_3RD_PARTY: The transaction is in the queue to be processed. This category groups the following statuses:
    • AUTHORIZATION_REQUESTED
    • CAPTURE_REQUESTED
    • PAYOUT_REQUESTED
    • REFUND_REQUESTED
  • COMPLETED: The transaction has completed. This category groups the following statuses:
    • CAPTURED
    • PAID
    • ACCOUNT_CREDITED
    • CHARGEBACK_NOTIFICATION
  • REVERSED: The transaction has been reversed. This category groups the following statuses:
    • CHARGEBACKED
    • REVERSED
  • REFUNDED: The transaction has been refunded. This category groups the following statuses:
    • REFUNDED
  • UNSUCCESSFUL: The transaction has been rejected or is in such a state that it will never become successful. This category groups the following statuses:
    • CANCELLED
    • REJECTED
    • REJECTED_CAPTURE
    • REJECTED_CREDIT

Please see Statuses for a full overview of possible values.
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Description

Numeric status code of the legacy API. It is returned to ease the migration from the legacy APIs to Worldline Connect. You should not write new business logic based on this property as it will be deprecated in a future version of the API. The value can also be found in the GlobalCollect Payment Console, in the Ogone BackOffice and in report files.
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Description

Date and time of payment
Format: YYYYMMDDHH24MISS

Response example

SDK: .NET

This scenario you will probably use the most

  • {
        "id" : "00000085001000006995000-300001",
        "refundOutput" : {
            "amountOfMoney" : {
                "amount" : 1,
                "currencyCode" : "EUR"
            },
            "references" : {
                "merchantReference" : "AcmeOrder0001",
                "paymentReference" : "0"
            },
            "paymentMethod" : "card",
            "cardRefundMethodSpecificOutput" : {
                "totalAmountPaid" : 2890,
                "totalAmountRefunded" : 0
            }
        },
        "status" : "PENDING_APPROVAL",
        "statusOutput" : {
            "isCancellable" : true,
            "statusCode" : 800,
            "statusCodeChangeDateTime" : "20140625154922"
        }
    }
    

Response 400 - Bad requestRefundErrorResponse

Properties
Property Type Required Details
close

Description

Unique reference, for debugging purposes, of this error response
close

Description

List of one or more errors
close

Description

Contains detailed information on one single error.
  • SDK Object type
    APIError
close

Description

Category the error belongs to. The category should give an indication of the type of error you are dealing with. Possible values:
  • CONNECT_PLATFORM_ERROR - indicating that a functional error has occurred in the Connect platform.
  • PAYMENT_PLATFORM_ERROR - indicating that a functional error has occurred in the Payment platform.
  • IO_ERROR - indicating that a technical error has occurred within the Connect platform or between Connect and any of the payment platforms or third party systems.
close

Description

Error code
close

Description

HTTP status code for this error that can be used to determine the type of error
close

Description

ID of the error. This is a short human-readable message that briefly describes the error.
close

Description

Human-readable error message that is not meant to be relayed to customer as it might tip off people who are trying to commit fraud
close

Description

Returned only if the error relates to a value that was missing or incorrect.
Contains a location path to the value as a JSonata query.
Some common examples:
  • a.b selects the value of property b of root property a,
  • a[1] selects the first element of the array in root property a,
  • a[b='some value'] selects all elements of the array in root property a that have a property b with value 'some value'.
close

Description

ID of the request that can be used for debugging purposes
close

Description

Object that contains details on the created refund in case one has been created
  • SDK Object type
    RefundResult
close

Description

Our unique refund transaction identifier
close

Description

Object containing refund details
  • SDK Object type
    RefundOutput
close

Description

Object containing amount and ISO currency code attributes
  • SDK Object type
    AmountOfMoney
close

Description

Amount in cents and always having 2 decimals
close

Description

Three-letter ISO currency code representing the currency for the amount
close

Description

Amount paid
close

Description

Object containing specific bank refund details
  • SDK Object type
    RefundBankMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific card refund details
  • SDK Object type
    RefundCardMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Card Authorization code as returned by the acquirer
close

Description

Object containing card details
  • SDK Object type
    CardEssentials
close

Description

The complete credit/debit card number
close

Description

The card holder's name on the card.
close

Description

Expiry date of the card
Format: MMYY
close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific cash refund details
  • SDK Object type
    RefundCashMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific e-invoice refund details
  • SDK Object type
    RefundEInvoiceMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific eWallet refund details
  • SDK Object type
    RefundEWalletMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

PayPal (payment product 840) specific details
  • SDK Object type
    RefundPaymentProduct840SpecificOutput
close

Description

Object containing the PayPal account details
  • SDK Object type
    RefundPaymentProduct840CustomerAccount
close

Description

Status of the PayPal account.
Possible values are:
  • verified - PayPal has verified the funding means for this account
  • unverified - PayPal has not verified the funding means for this account
close

Description

Status of the customer's shipping address as registered by PayPal
Possible values are:
  • none - Status is unknown at PayPal
  • confirmed - The address has been confirmed
  • unconfirmed - The address has not been confirmed
close

Description

The unique identifier of a PayPal account and will never change in the life cycle of a PayPal account
close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific mobile refund details
  • SDK Object type
    RefundMobileMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

The network that was used for the refund. The string that represents the network is identical to the strings that the payment product vendors use in their documentation. For instance: "Visa" for Apple Pay, and "VISA" for Google Pay.
close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Payment method identifier used by the our payment engine with the following possible values:
  • bankRefund
  • bankTransfer
  • card
  • cash
  • directDebit
  • eInvoice
  • invoice
  • redirect
close

Description

Object that holds all reference properties that are linked to this refund
  • SDK Object type
    PaymentReferences
close

Description

Your order ID for this transaction that is also returned in our report files
close

Description

Your unique reference of the transaction that is also returned in our report files. This is almost always used for your reconciliation of our report files.
close

Description

Payment Reference generated by WebCollect
close

Description

Provides an additional means of reconciliation for Gateway merchants
close

Description

Provides an additional means of reconciliation, this is the MerchantId used at the provider
close

Description

Provides an additional means of reconciliation for Gateway merchants
close

Description

When you did not supply a merchantReference for your payment, you need to fill this property with the reference of the original payment when you want to refund it
close

Description

Current high-level status of the refund in a human-readable form. Possible values are:
  • CREATED - The transaction has been created. This is the initial state once a new refund is created.
  • PENDING_APPROVAL - The transaction is awaiting approval from you to proceed with the processing of the refund
  • REJECTED - The refund has been rejected
  • REFUND_REQUESTED - The transaction is in the queue to be refunded
  • REFUNDED - We have successfully refunded the customer
  • REJECTED_CAPTURE - The refund was rejected by the bank or us during processing
  • CANCELLED - You have cancelled the transaction

Please see Statuses for a full overview of possible values.
close

Description

This object has the numeric representation of the current refund status, timestamp of last status change and performable action on the current refund resource.
In case of a rejected refund, detailed error information is listed.
  • SDK Object type
    OrderStatusOutput
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Description

Custom object contains the set of errors
close

Description

Contains detailed information on one single error.
  • SDK Object type
    APIError
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Description

Category the error belongs to. The category should give an indication of the type of error you are dealing with. Possible values:
  • CONNECT_PLATFORM_ERROR - indicating that a functional error has occurred in the Connect platform.
  • PAYMENT_PLATFORM_ERROR - indicating that a functional error has occurred in the Payment platform.
  • IO_ERROR - indicating that a technical error has occurred within the Connect platform or between Connect and any of the payment platforms or third party systems.
close

Description

Error code
close

Description

HTTP status code for this error that can be used to determine the type of error
close

Description

ID of the error. This is a short human-readable message that briefly describes the error.
close

Description

Human-readable error message that is not meant to be relayed to customer as it might tip off people who are trying to commit fraud
close

Description

Returned only if the error relates to a value that was missing or incorrect.
Contains a location path to the value as a JSonata query.
Some common examples:
  • a.b selects the value of property b of root property a,
  • a[1] selects the first element of the array in root property a,
  • a[b='some value'] selects all elements of the array in root property a that have a property b with value 'some value'.
close

Description

ID of the request that can be used for debugging purposes
close

Description

Flag indicating if the payment can be cancelled
  • true
  • false
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Description

Flag indicating whether a rejected payment may be retried by the merchant without incurring a fee
  • true
  • false
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Description

This is the raw response returned by the acquirer. This property contains unprocessed data directly returned by the acquirer. It's recommended for data analysis only due to its dynamic nature, which may undergo future changes.
close
  • SDK Object type
    KeyValuePair
close

Description

Name of the key or property
close

Description

Value of the key or property
close

Description

Highlevel status of the payment, payout or refund with the following possible values:
  • CREATED - The transaction has been created. This is the initial state once a new payment, payout or refund is created. This category groups the following statuses:
    • CREATED
  • PENDING_PAYMENT: The payment is waiting on customer action. This category groups the following statuses:
    • PENDING_PAYMENT
    • REDIRECTED
  • ACCOUNT_VERIFIED: The account has been verified. This category groups the following statuses:
    • ACCOUNT_VERIFIED
  • PENDING_MERCHANT: The transaction is awaiting approval to proceed with the payment, payout or refund. This category groups the following statuses:
    • PENDING_APPROVAL
    • PENDING_COMPLETION
    • PENDING_CAPTURE
    • PENDING_FRAUD_APPROVAL
  • PENDING_CONNECT_OR_3RD_PARTY: The transaction is in the queue to be processed. This category groups the following statuses:
    • AUTHORIZATION_REQUESTED
    • CAPTURE_REQUESTED
    • PAYOUT_REQUESTED
    • REFUND_REQUESTED
  • COMPLETED: The transaction has completed. This category groups the following statuses:
    • CAPTURED
    • PAID
    • ACCOUNT_CREDITED
    • CHARGEBACK_NOTIFICATION
  • REVERSED: The transaction has been reversed. This category groups the following statuses:
    • CHARGEBACKED
    • REVERSED
  • REFUNDED: The transaction has been refunded. This category groups the following statuses:
    • REFUNDED
  • UNSUCCESSFUL: The transaction has been rejected or is in such a state that it will never become successful. This category groups the following statuses:
    • CANCELLED
    • REJECTED
    • REJECTED_CAPTURE
    • REJECTED_CREDIT

Please see Statuses for a full overview of possible values.
close

Description

Numeric status code of the legacy API. It is returned to ease the migration from the legacy APIs to Worldline Connect. You should not write new business logic based on this property as it will be deprecated in a future version of the API. The value can also be found in the GlobalCollect Payment Console, in the Ogone BackOffice and in report files.
close

Description

Date and time of payment
Format: YYYYMMDDHH24MISS

Response example

SDK: .NET

This scenario you will probably use the most

  • {
        "errorId" : "15eabcd5-30b3-479b-ae03-67bb351c07e6-00000092",
        "errors" : [
            {
                "code" : "20000000",
                "propertyName" : "bankRefundMethodSpecificInput.bankAccountBban.accountNumber",
                "message" : "PARAMETER_NOT_FOUND_IN_REQUEST"
            }
        ]
    }
    

Response 404 - Not foundRefundErrorResponse

The most common cause for this response id that the payment was not in a cancelable state.

Properties
Property Type Required Details
close

Description

Unique reference, for debugging purposes, of this error response
close

Description

List of one or more errors
close

Description

Contains detailed information on one single error.
  • SDK Object type
    APIError
close

Description

Category the error belongs to. The category should give an indication of the type of error you are dealing with. Possible values:
  • CONNECT_PLATFORM_ERROR - indicating that a functional error has occurred in the Connect platform.
  • PAYMENT_PLATFORM_ERROR - indicating that a functional error has occurred in the Payment platform.
  • IO_ERROR - indicating that a technical error has occurred within the Connect platform or between Connect and any of the payment platforms or third party systems.
close

Description

Error code
close

Description

HTTP status code for this error that can be used to determine the type of error
close

Description

ID of the error. This is a short human-readable message that briefly describes the error.
close

Description

Human-readable error message that is not meant to be relayed to customer as it might tip off people who are trying to commit fraud
close

Description

Returned only if the error relates to a value that was missing or incorrect.
Contains a location path to the value as a JSonata query.
Some common examples:
  • a.b selects the value of property b of root property a,
  • a[1] selects the first element of the array in root property a,
  • a[b='some value'] selects all elements of the array in root property a that have a property b with value 'some value'.
close

Description

ID of the request that can be used for debugging purposes
close

Description

Object that contains details on the created refund in case one has been created
  • SDK Object type
    RefundResult
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Description

Our unique refund transaction identifier
close

Description

Object containing refund details
  • SDK Object type
    RefundOutput
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Description

Object containing amount and ISO currency code attributes
  • SDK Object type
    AmountOfMoney
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Description

Amount in cents and always having 2 decimals
close

Description

Three-letter ISO currency code representing the currency for the amount
close

Description

Amount paid
close

Description

Object containing specific bank refund details
  • SDK Object type
    RefundBankMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific card refund details
  • SDK Object type
    RefundCardMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Card Authorization code as returned by the acquirer
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Description

Object containing card details
  • SDK Object type
    CardEssentials
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Description

The complete credit/debit card number
close

Description

The card holder's name on the card.
close

Description

Expiry date of the card
Format: MMYY
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Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific cash refund details
  • SDK Object type
    RefundCashMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific e-invoice refund details
  • SDK Object type
    RefundEInvoiceMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific eWallet refund details
  • SDK Object type
    RefundEWalletMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

PayPal (payment product 840) specific details
  • SDK Object type
    RefundPaymentProduct840SpecificOutput
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Description

Object containing the PayPal account details
  • SDK Object type
    RefundPaymentProduct840CustomerAccount
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Description

Status of the PayPal account.
Possible values are:
  • verified - PayPal has verified the funding means for this account
  • unverified - PayPal has not verified the funding means for this account
close

Description

Status of the customer's shipping address as registered by PayPal
Possible values are:
  • none - Status is unknown at PayPal
  • confirmed - The address has been confirmed
  • unconfirmed - The address has not been confirmed
close

Description

The unique identifier of a PayPal account and will never change in the life cycle of a PayPal account
close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Object containing specific mobile refund details
  • SDK Object type
    RefundMobileMethodSpecificOutput
  • Property is part of a group
    Learn more

    Properties that make up a group are mutually exclusive, which means you can only include one of each group in any given call.

    If there are multiple groups at one level in the object hierarchy we use numbers to distinguish groups from one another.

close

Description

The network that was used for the refund. The string that represents the network is identical to the strings that the payment product vendors use in their documentation. For instance: "Visa" for Apple Pay, and "VISA" for Google Pay.
close

Description

Refund product identifier
Please see refund products for a full overview of possible values.
close

Description

Total paid amount (in cents and always with 2 decimals)
close

Description

Total refunded amount (in cents and always with 2 decimals)
close

Description

Payment method identifier used by the our payment engine with the following possible values:
  • bankRefund
  • bankTransfer
  • card
  • cash
  • directDebit
  • eInvoice
  • invoice
  • redirect
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Description

Object that holds all reference properties that are linked to this refund
  • SDK Object type
    PaymentReferences
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Description

Your order ID for this transaction that is also returned in our report files
close

Description

Your unique reference of the transaction that is also returned in our report files. This is almost always used for your reconciliation of our report files.
close

Description

Payment Reference generated by WebCollect
close

Description

Provides an additional means of reconciliation for Gateway merchants
close

Description

Provides an additional means of reconciliation, this is the MerchantId used at the provider
close

Description

Provides an additional means of reconciliation for Gateway merchants
close

Description

When you did not supply a merchantReference for your payment, you need to fill this property with the reference of the original payment when you want to refund it
close

Description

Current high-level status of the refund in a human-readable form. Possible values are:
  • CREATED - The transaction has been created. This is the initial state once a new refund is created.
  • PENDING_APPROVAL - The transaction is awaiting approval from you to proceed with the processing of the refund
  • REJECTED - The refund has been rejected
  • REFUND_REQUESTED - The transaction is in the queue to be refunded
  • REFUNDED - We have successfully refunded the customer
  • REJECTED_CAPTURE - The refund was rejected by the bank or us during processing
  • CANCELLED - You have cancelled the transaction

Please see Statuses for a full overview of possible values.
close

Description

This object has the numeric representation of the current refund status, timestamp of last status change and performable action on the current refund resource.
In case of a rejected refund, detailed error information is listed.
  • SDK Object type
    OrderStatusOutput
close

Description

Custom object contains the set of errors
close

Description

Contains detailed information on one single error.
  • SDK Object type
    APIError
close

Description

Category the error belongs to. The category should give an indication of the type of error you are dealing with. Possible values:
  • CONNECT_PLATFORM_ERROR - indicating that a functional error has occurred in the Connect platform.
  • PAYMENT_PLATFORM_ERROR - indicating that a functional error has occurred in the Payment platform.
  • IO_ERROR - indicating that a technical error has occurred within the Connect platform or between Connect and any of the payment platforms or third party systems.
close

Description

Error code
close

Description

HTTP status code for this error that can be used to determine the type of error
close

Description

ID of the error. This is a short human-readable message that briefly describes the error.
close

Description

Human-readable error message that is not meant to be relayed to customer as it might tip off people who are trying to commit fraud
close

Description

Returned only if the error relates to a value that was missing or incorrect.
Contains a location path to the value as a JSonata query.
Some common examples:
  • a.b selects the value of property b of root property a,
  • a[1] selects the first element of the array in root property a,
  • a[b='some value'] selects all elements of the array in root property a that have a property b with value 'some value'.
close

Description

ID of the request that can be used for debugging purposes
close

Description

Flag indicating if the payment can be cancelled
  • true
  • false
close

Description

Flag indicating whether a rejected payment may be retried by the merchant without incurring a fee
  • true
  • false
close

Description

This is the raw response returned by the acquirer. This property contains unprocessed data directly returned by the acquirer. It's recommended for data analysis only due to its dynamic nature, which may undergo future changes.
close
  • SDK Object type
    KeyValuePair
close

Description

Name of the key or property
close

Description

Value of the key or property
close

Description

Highlevel status of the payment, payout or refund with the following possible values:
  • CREATED - The transaction has been created. This is the initial state once a new payment, payout or refund is created. This category groups the following statuses:
    • CREATED
  • PENDING_PAYMENT: The payment is waiting on customer action. This category groups the following statuses:
    • PENDING_PAYMENT
    • REDIRECTED
  • ACCOUNT_VERIFIED: The account has been verified. This category groups the following statuses:
    • ACCOUNT_VERIFIED
  • PENDING_MERCHANT: The transaction is awaiting approval to proceed with the payment, payout or refund. This category groups the following statuses:
    • PENDING_APPROVAL
    • PENDING_COMPLETION
    • PENDING_CAPTURE
    • PENDING_FRAUD_APPROVAL
  • PENDING_CONNECT_OR_3RD_PARTY: The transaction is in the queue to be processed. This category groups the following statuses:
    • AUTHORIZATION_REQUESTED
    • CAPTURE_REQUESTED
    • PAYOUT_REQUESTED
    • REFUND_REQUESTED
  • COMPLETED: The transaction has completed. This category groups the following statuses:
    • CAPTURED
    • PAID
    • ACCOUNT_CREDITED
    • CHARGEBACK_NOTIFICATION
  • REVERSED: The transaction has been reversed. This category groups the following statuses:
    • CHARGEBACKED
    • REVERSED
  • REFUNDED: The transaction has been refunded. This category groups the following statuses:
    • REFUNDED
  • UNSUCCESSFUL: The transaction has been rejected or is in such a state that it will never become successful. This category groups the following statuses:
    • CANCELLED
    • REJECTED
    • REJECTED_CAPTURE
    • REJECTED_CREDIT

Please see Statuses for a full overview of possible values.
close

Description

Numeric status code of the legacy API. It is returned to ease the migration from the legacy APIs to Worldline Connect. You should not write new business logic based on this property as it will be deprecated in a future version of the API. The value can also be found in the GlobalCollect Payment Console, in the Ogone BackOffice and in report files.
close

Description

Date and time of payment
Format: YYYYMMDDHH24MISS

Response example

SDK: .NET

This scenario you will probably use the most

  • {
        "errorId" : "27ba5f42-e750-4cba-a3ed-9ab90067c849-0000917a",
        "errors" : [
            {
                "code" : "300240",
                "requestId" : "142727",
                "message" : "GET_ORDERSTATUS ORDER NOT FOUND"
            }
        ]
    }